Yes, I spent one hour and eleven minutes on the phone with Bank of America tonight. *sigh*
It was long, but it was mostly good. I didn’t have to talk to anyone in India, so that was the best part of all.
Here’s the deal. I got a new credit card and for the life of me I couldn’t pay it online like I do with my other Bank of America cards. I exchanged a bunch of emails with customer service, but they couldn’t help. So my payment due date was approaching and I sent in a paper check just to be safe.
Today was the payment due date, and of course the check didn’t arrive. (Big hugs to the U.S. Postal Service!)
And what is the penalty for late payment? A fee and the loss of the promotional rate. Yikes!
So by the time I was transferred to my fourth person, Mr. Fenton, I was not terribly jolly. I kept telling myself, “At least he’s not in India. At least he’s not in India.” Do you realize how crazy it would be for “Bank of America” to have customer service in India???
So he fixed the online payment problem, but I still had the problem of now having a “late” payment because the online payment system wouldn’t let a payment post today. Well we tried to talk to person number five, but the wait was oppressive, so Mr. Fenton told me how we will fix the problem and all will be well.
We’ll find out Tuesday if it works out as promised. Why am I telling this story? Because Mr. Fenton was fab. That’s all.
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